SERVICE TELEPHONE LINES
Our Service Lines are answered 24 hours per day, 7 days per week, including holidays. Our normal office hours are 7 A.M. to 5 P.M. Monday through Friday and 7 A.M. to 12 Noon Saturday. Our telephones are answered by real people not an answering machine. Our operators are multi-lingual English/Spanish.

RESPONSE TIMES
We will respond to your complaint not later than 24 working hours of your reported call.

SERVICE ON SATURDAYS
We are the only major Company that provides regular Saturday Service. At many locations, Saturday is the busiest wash day. So if you need service on Saturday, you need not be down all weekend. Plus on Mondays, we’re not starting the week with a backlog of weekend calls and can therefore respond almost as fast as the new calls are received.

REPLACEMENT PARTS
Our Service Vehicles carry an extensive stock of replacement parts so we can install the right part on the first visit over 97% of the time.

SERVICE RECORDS
We log every Service Call received on an individual account record so we can easily monitor call activity. This allows us to earmark a problematic machine for replacement before you would have a chance to ask.

REPLACEMENT MACHINES
If any Coin-O-Matic, Inc. washer or dryer should become a continuous problem, Coin-O-Matic, Inc. will replace the machine within 72 hours of notification or you may void our agreement.

RADIO DISPATCHED
We use Radio Pagers and Portable Telephones to communicate with our Servicemen and their Supervisors, and better respond to your needs. Our new G.P.S. Vehicle Locator System constantly tracks all of our units so we can immediately locate the closest service unit every time.

FACTORY TRAINED PERSONNEL
All Coin-O-Matic, Inc. Service Technicians have been carefully screened to meet Coin-O-Matic, Inc. rigid requirements, attend Factory Training Seminars and keep abreast of all new models and developments.